The Official Web site for the Office of Information Technology - UTSA

This document should be rendered in an HTML format with cascading style sheets and JavaScript turned on.

Office of Information Technology Home Page

Skip to Main Content

Skip to Navigation

Please take a few minutes to read our Accessibility Page which will make your visit through this Web site easier.

Copyright (c) 2010. The University of Texas at San Antonio. All rights reserved.

OIT Home > OITConnect > E-mail & Calendar > E-mail Backup

E-mail Backup (Continuity Program)

MessageOne E-mail Management Services

E-mail Management Services (EMS) is an e-mail continuity program that will allow faculty and staff to access their UTSA e-mail in the event of an outage or network failure.

In the event of an outage, access UTSA e-mail by going to https://ems.messageone.com/. Log in using myUTSA ID (abc123) and password.

Set Up Your MessageOne Account Profile

Go to https://ems.messageone.com to set up your notification options in order to be contacted in the event of an e-mail outage.

Your UTSA e-mail address (ex: john.doe@utsa.edu) is your username. Use your network password as your MessageOne password.

Entering contact information is optional; however if you choose not to enter contact information, there will be no way to contact you in the event of an e-mail outage.

In the event of an outage, users will be able to access UTSA e-mail through Outlook or by going to https://ems.messageone.com

MessageOne E-mail Management System FAQ (PDF)

What To Do if E-mail is Down

For Outlook users

Some Outlook users will be able to access their e-mail as normal. MessageOne will connect automatically. Users will be able to send and receive e-mail and be able to view "old" e-mail, contact list, and calendar events.

Outlook users can also use the Web component of e-mail by going to https://ems.messageone.com. The Web component allows you to send and receive e-mail and view your contact list and calendar events; it does not allow you to see "old" e-mail.

For Mac/Linux Users

Mac/Linux users or those running an older version of Outlook (older than 2003) will only be able to access e-mail continuity using the MessageOne Web site at https://ems.messageone.com. The Web component allows you to send and receive e-mail and view your contact list and calendar events; it does not allow you to see "old" e-mail.

Sign Up To Get Alerts

  • First, go to https://ems.messageone.com/.
  • Log in using your UTSA e-mail address (ex: john.doe@utsa.edu) as your username. Use your network password as your MessageOne password.
  • If you are logging in for the first time, you will be prompted to enter your preferred contact information (alternate e-mail address and/or a cell phone number for a text message notification).

    Note: Entering any contact information is optional (not required); however, if you choose not to enter an alternate e-mail address or cell phone number, there will be no way to contact you in the event of an e-mail outage.

    In the event of an outage or network failure, MessageOne will be switched on by OIT and the Web component of e-mail continuity will be enabled. At that time you will receive notification.

Related Topics