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OIT Home > About OIT > Information Resource Standards > OIT Workstation Operating Systems Support

OIT Workstation Operating Systems Support

The Office of Information Technology provides assistance for Microsoft and Apple operating systems still under warranty through the services of the OITConnect staff technicians, who have been trained in both platforms.  While the university acknowledges that the faculty and staff have diverse needs, centralized support is based on availability of resources.  Services provided by OIT include assistance and advice regarding systems to be purchased, trouble-shooting and resolution of software and basic hardware issues, and are initiated by opening a ticket with OITConnect.  The time required will depend on the nature of the problem, but every effort will be made to resolve all issues.

For any computers on another platform, such as Linux or mobile platforms, best effort will be given to resolving issues and problems, but there may be occasions for leaving the problem unresolved.  If faculty or staff choose to purchase a non-standard operating system, they should be aware of the need to arrange for support independently.
Effective Date:

May 1, 2011

Compliance Date:

September 1, 2011

Last Revision:

April 29, 2011

Account Management

Disposal of Computers
Other Electronic Devices

Laptop Encryption

Policy Exception and Risk Assumption Procedures

Administrative/Special Access

E-Mail Management

Log-in Disclaimer

Security Monitoring

Application Registration

Incident Management

Network Access

Security Training

Enterprise Backup &
Data Recovery

Information Resource Use and Security (pending)

Network Configuration

Server Hardening

Change Management

Information Security Risk Assessment

Password

Software Licensing

Computer Naming Convention

Information Security Administrator (ISA)

Patch Management Standard

Threat Detection and Prevention

Configuration and Asset Management

Information Security Training Standard

Personal Computing

Unauthorized File Sharing

Copiers and Printers

Information Services Privacy

Physical Access

Vendor Access

Data Center

Internet Use

Portable Computing

Web Application Vulnerability Scanning

Data Classification

Intrusion Detection

Protection Against Malicious Software

Wireless Network

 

 

 

Workstation Operating Systems Support

Tools